Resources
Documentation, support, and everything else you need
Official documentation covering POS operations, vendor settlements, inventory management, payments, and troubleshooting — plus the support portal and comparison guides.
Knowledge baseFull product documentation, searchable, kept current with each release.
Open a support ticketThe right route for all non-emergency support requests.
Customer portalTrack your open tickets and past support history.
SyncroPay™ portalMerchant login for processing statements, deposits, and batch history.
Supported hardwareThe terminals, printers, and payment devices we sell and support.
Documentation
Browse the knowledge base by area
Getting StartedSet up Syncrostore, configure vendors and inventory, train staff, and prepare for go-live.
Sales MenuThe POS itself — sales processing, layaway, gift cards, transactions, and checkout tools.
Vendor MenuHow vendors track inventory, view reports, monitor sales, and read settlements.
Admin MenuInventory, users, preferences, reports, store mapping, imports, and backend configuration.
Label PrintingLabel formats, barcode encoding, dual pricing on labels, and printer setup.
Multi-Store OperationsMultiple locations, inventory transfers, and location-based reporting.
Hardware & PaymentsSetup and troubleshooting for terminals, drawers, and processing. See also supported hardware.
TroubleshootingLogin errors, reporting problems, POS errors, and performance concerns.
Release NotesWhat changed in each Syncrostore app update.
Support
How to reach us
Non-emergency requests go through the support portal so nothing gets lost in an inbox. Emergencies — meaning transactions are blocked and you cannot sell — have a direct line.
✓All support requests: open a ticket or email support@syncrostore.com
✓Sales and demos: sales@syncrostore.com
✓Emergency only, call: (888) 707-4916
The emergency line is for transaction-blocking outages only, and it is a voice line — texts sent to it are not monitored. Non-emergency calls may not receive a response; please use the support portal.
Guides
Comparison guides
Switching from another system? These break down features, pricing, and the fees competitors don’t publish.
All comparisonsStill evaluating?
A thirty-minute walkthrough on your own vendor list and a month of your sales.